Great customer service is an understatement…I have finally found “my mechanic”…I established my standard of great service many years ago when my best friend in high school worked at a garage….Tony Staples, the hands-on owner of Performance Automotive And Tire Center, has literally gone the extra mile to assure my car’s needs were met….I broke down on a Sunday and called his shop to leave a message … he picked up and tried to find me a tow truck… after he was not able to locate one, he personally came with his race trailer to tow me back to his shop. In all fairness I have to say I don’t believe that he could do that in every instance but I explained I had a flight to catch and he went the extra mile….LITERALLY!!! Tony, and his crew, are of very good character and I would highly recommend them as a one stop shop for your car needs. I personally love the fact that he can take care of everything my car needs, from major fixes to tires to oil changes – it’s great . I just wanna drive my car, put gas in it, and that’s it!!! If it needs help I call Tony. I know it will be fixed in a reasonable time at a reasonable price. At 43 years old I have only written 2 reviews – ever… and the other one was to an airline that flopped up many things and I needed to give them a piece of mind. Anyway, I have to whole heartedly say that Performance Automotive is “my mechanic” and they get a 5star + in my book!
Took my Hyundai Sonata in for transmission trouble (after the dealer told me I needed a new transmission.) Tony researched the problem, came up with the repair and saved me $1500. Also, I was given a loaner for the day while my car was repaired.
Great service today on my oil change. Bill behind the service counter felt bad as the new system for holding information on the service records was not as fast as he would have liked. He felt bad I had to wait a while to pay and get my service records transferred to my New Car Warranty book and insisted on giving me a free oil change. I never turn down an act of kindness so I felt good today at this shop. I will be back and will recommend this shop to my neighbors as well. Thanks Performance Auto!
I recently went to Performance Automotive to install a custom Flowmaster exhaust on my Toyota Tundra. At the time of the original visit I wasn’t completely satisfied with the way the work was completed.
The store owner, Tony took the initiative to personally contact me. After speaking with him on the phone he asked me to clarify what I was unhappy with. After telling him about my concerns in regards to the custom exhaust, he asked me if I could drop the truck off at my convenience. With short notice, Tony was able to make time for me today to take a look at some of the concerns I had with my custom exhaust.
With the assistance of Tony, Bill, and Paul, they were able to modify my exhaust to the specifications I wanted. They did an excellent job at understanding my concerns and working as a team to ensure I was satisfied. I would like to extend a thank you to Performance Automotive for satisfying me as a customer!!!!
Great people! Super friendly, reasonably priced, I won’t go anywhere else to get my car repaired!
I am the proverbial little old lady. Most service centers take one look at me and bump the price and the “required work” up 3 notches. Not Tony and his work force. They tell me what is necessary and what I need to watch out for in the future. They never hard sell me. Not only that but they explain what needs to be done in language that I understand. When I look at the other customers with ” muscle” cars who are turning their autos over to these same guys, I can believe they are honest and open with me. Then after service, I receive a follow up call just to check that everything is to my satisfaction! I know I am in good hands. Thanks guys for giving this little old lady peace of mind when it comes to her 22 year old car.
(Chelsey didn’t leave a comment, just a 5 star review. We are pleased that she was a satisfied customer!)
I stopped by to get the pressure checked on my tires today. The service tech, Connor, did a great job explaining tread wear and proper inflation to insure better MPG’s. Great service all the way around.
Tony and his crew have been fantastic. The very comfortable and professional lobby is a nice change from the norm. The always seem to have parts in stock and ready quickly. I’ve never had to go back for the same problem either, which is refreshing. They seem to believe in doing the job right the first time! I definitely recommend them highly.
I have been coming here for work on my Mustang for about two years now. During that timeframe, I have brought the car in for oil changes, suspension work, steering improvements, wheel/ tire work and advise, electrical work and engine work. In all cases, they seem focused on both ensuring the work they provide is done correctly, and providing a truly stellar customer experience. Having said that, the thing that keeps me coming back is that I trust them. I recommend this shop because they have always been truthful with me and the other customers I have met in their customer above average waiting room, their prices are about average, and they always try to do the right thing. Having been a customer with an older car that requires a bit of TLC, I keep coming back because the work they do is great, and as they always say, they fix it right.
First time having this mechanic work on my car, I appreciate their honesty and transparency.
Friendly Fast Service. Clean lobby and bathrooms. Lots of complimentary snacks soda and water. They even walk you to your car after and thank you for your business! I will be back.
Thank god he got us in at the last minute in an emergency. Got us taken care of and we are back on the road. Thank you so much!
Coming from San Diego, my A/C crapped out on the way to Mesa. I feared there may have been a leak because the car is 11 years old. Bill and his team were friendly and determined there was no leak. After my sigh of relief, my Mercedes Benz SLK 350 needed an evac & recharge along with a pound of refrigerant. I wish all my auto interactions in CA were as smooth as this.
Thanks, Bill and Joey for correcting a transmission leak that Ammco Transmission /total Car Care located on Country Club in Mesa was unable to fix in three attempts. I paid them $249.47 to correct the problem and they assured me the leak was taken care of. On the second attempt their technician was negligent, over tightening the pan bolts causing the pan gasket to fail. The truck was still leaking so I took it back for a third time. This time, they told me that the fluid was coming from residual fluid left behind from the previous leak. They cleaned up the fluid. Once again they assured me they had corrected the problem. The truck once again leaked, this time worse than before. As I grew more and more frustrated, I went online searching for a shop to fix my leak once and for all. On Sat 6/25/2016 I took my truck to PERFORMANCE AUTOMOTIVE & TIRE CENTER located in Mesa at 6322 E. Superstiton Springs Blvd. #107. I was greeted by a knowledgeable and polite gentleman named Bill. Without an appointment, he still accepted the work. Within the hour Bill informed me of what was causing my fluid leak. He also allowed me to go out into the shop and showed me the failed o-ring causing my leak. Sadly he also made me aware that back at AAMCO, they had removed the electrical harness, housing the failed o-ring, covered the o-ring with sealant and reinstalled the harness. It leaked worse than ever. A technician named Joey repaired the problem, and took extra care in removing all residual fluid. I would like to say that it was really special to discover a shop that is extremely helpful, ethical, and courteous. Thanks AGAIN!
This place is under new ownership, as in very recently. I had the pleasure of hanging out with the owner whilst getting a custom alignment on my autocross car. Tech did a fantastic job dialing it in exactly to my custom specs, took his time on it, honestly probably should have cost more for the amount of time he spent dialing it in. Owner is a true car enthusiast and takes pride in his work. Will be back if I need future work! Thanks!
Had great experiences both times I visited Tony’s team at Performance. Honest and knowledgeable is all that I ask in a repair shop and I got that and much, much more. Keep it up guys and gals!
I have been going to Performance Automotive & Tire Center for some time now and have always left a happy customer. I had the pleasure of meeting Tony, the new owner. After talking with Tony, I can tell he has big plans for performance and really cares about the customers that walk through that door. Performance is a GREAT service shop with a comfy waiting room, WIFI and free snacks/beverages. So I encourage anyone who has, (may it be a bad or a good experience) or hasn’t tried Performance to stop by and give Tony and the guys at Performance a shot. You WILL NOT be disappointed.
Tony and his team over at Performance Automotive do an amazing job for their customers. The shop is super clean and tidy, they have coffee, water and snacks and the environment is extremely comfortable to be in. They are honest with regards to the repair work and do a full assessment of your vehicle, recommending what you NEED to have repaired NOW, what you should keep your eye on and what might be showing early signs of wear etc. I highly recommend taking your car or truck there. Keep up the great work!
Lee M. , Customer
I have had oil changes, car repairs, and recently had a pre-purchase inspection of a used vehicle. Service is always excellent, and usually very fast. They don’t overbook appointments like most places, so you usually get in on schedule (occasionally there is a delay because of jobs that took longer before you).
Kenneth S. , Customer
Coming from San Diego, my A/C crapped out on the way to Mesa. I feared there may have been a leak because the car is 11 years old. Bill and his team were friendly and determined there was no leak. After my sigh of relief, my Mbz SLK 350 needed an evac & recharge along with a pound of freon. I wish all my auto interactions in CA were as smooth as this. Thanks!
Anonymous , Customer
This shop is outstanding, I needed a loner car for the day and they gladly gave me a nice clean car to finish my to do list for the day. The managers were inviting and the whole shop gave off a great vibe. I am very satisfied with the quality of the work they did as well. Definitly will be my go to shop. Plus you can’t beat their complimentary soda and snacks!
The guys at Performance Automotive did some extensive work on the power steering unit in my 2002 Jeep Liberty; among some other small repairs and new tires. Having a loaner-car over the weekend was a plus, and when I got my Jeep back, it drove like it was brand new! Whatever they did was outstanding…